Refund Policy

Refund Policy 

 

We offer a 30-Day Money Back Guarantee, if the product is not suitable for you, you may request a refund, within the 30-day period of purchase. 

 

To request a refund please email help@foreignflame.com with the following: 

1.Full name/order number/high quality pictures/videos supporting your claim. 

2.If approved our customer care team will provide an address for you to return the product. 

3.Please return the product unopened in its original packaging. 

 

Consumer Guarantee  

Items that are delivered defective, may be automatically eligible for an exchange/refund. 

 

Please note return shipping fees will be the responsibility of the claimant. If your request falls outside of the 30 days you will not be eligible for a refund. Incomplete, indecipherable or illegal claims will be deemed invalid. If images are not provided, we will not be able to complete your request. Damaged/used or non-re-sellable goods will be deemed invalid. Change of mind: If you have simply changed your mind, we do not offer refunds.